'GOLDEN LOVE' BAMBOOS

Shipping up to 4-6 weeks.

 

 

We will gladly accept returns or exchanges within 14 days of receiving your order. Merchandise eligible for return must be returned in its original packaging and must not be worn or altered in any way. Past this time frame your return may be accepted at the discretion of EBJ Gallery and may only be refunded as store credit. Please note, sale items are FINAL SALE and thus not eligible for return or exchange. Refunds are processed within 5-7 business days after receiving the merchandise, at which time you will be notified by e-mail. Refunds will be made in the form of the original payment. Shipping charges cannot be refunded. Exchanges are processed within 2 business days after receiving the returned items. Merchandise can be exchanged at equal value through store credit issued by our customer service.

 

RETURN INSTRUCTIONS

 

Request the return address by emailing: support@ebjgallery.com Be sure to include the item/s style number, your order number, a brief explanation of your return or exchange, and photos of the item/s. Please send your package through a courier service with tracking capability and request the return address via support email. Shipping returns or exchanges will be subject to shipping charges. Shipping costs will only be refunded when the return is a result of our error. We advise you to ship your return with an insured & trackable courier (i.e. FedEx, UPS, USPS, etc.), EBJ Gallery is not responsible for items damaged or lost in transit by the carrier. 

 

REPAIR POLICY 

 

We will repair any damaged items bought on ebjgallery.com. Due to the nature of our handcrafted products, we may not be able to order certain components needed to repair older items. Less than 6 months after purchase the repair is FREE. If the item was order more than 6 month prior, it is subject to a repair fee. *Fee is contingent upon material availability and nature of the repair. Upon receipt of your package, we will e-mail you with approximate repair time and repair cost if any apply.REPAIR INSTRUCTIONSBe sure to include the item/s style number, your order number, a brief explanation of your repair, and photos of the item/s. Please send your package through a courier service with tracking capability. Email support for the repair shipping address.

 

 RETURN SHIPPING COST 

 

Shipping repair will be subject to shipping charges. We advice you to ship your return with an insured & trackable courier (i.e. FedEx, UPS, USPS, etc.), EBJ Gallery is not responsible for items damaged or lost in transit by the carrier.