CUSTOMER CARE
EBJ Gallery aims to offer excellent customer service to each and every person interacting with our brand.
RETURNS
Request the return address by emailing: ebjgallery@gmail.com Please be sure to include the item/s style number, your order number, a brief explanation of your return or exchange, and photos of the item/s. Please send your package through a courier service with tracking capability and request the return address via support email. Shipping returns or exchanges will be subject to shipping charges. Shipping costs will only be refunded when the return is a result of our error. We advise you to ship your return with an insured & trackable courier (i.e. FedEx, UPS, USPS, etc.), EBJ Gallery is not responsible for items damaged or lost in transit by the carrier.
FAQ
Do you provide International delivery?
Yes we provide international shipping, the cost varies by location.
How do I return an item?
Refer back to returns.
What is your returns policy?
Refer back to our customer care section.
How do I track my order?
All tracking confirmations will be sent from our customer care department.
How can I contact your couriers?
USPS.com
What are your delivery options?
Free shipping domestically through USPS priority mail. Internaional rates will apply.